The City of Gustine administers all billing for water, sewer, storm drain and garbage for all residents within City limits.
How do I start services?
In order to start services with the City of Gustine you must come to City Hall, 352 5th Street and bring the following:
* Identification Card * $150 deposit *Know if there are black and green trash can at you place of residencies.
Please allow 24-48 hours to have services started. Deposits will be applied to any unpaid balances on closing bills and, where applicable, any remaining deposits will be returned.
Due Dates and Delinquencies
All bills are due by the 15th of the month or the Monday after, if the 15th falls on a weekend. Any bill not paid by the last business day of the month will have a 10% penalty charged on the past due balance and will be subject to shut off if the past due balance is not paid within 5 business days. All accounts with an unpaid past due balance are subject to a $35 administrative fee and must be paid by cash or credit card.
How is my bill calculated?
For residential accounts: sewer, storm drain and refuse are flat fees. Water begins with a flat fee for the first 500 cubic feet and is metered thereafter. You can request a copy of fees and how water rates are calculated from the Finance Department at City Hall or click here.
How to make a payment on a utility bill?
*Walk-in: 352 5th Street
*Mail: PO BOX 16, Gustine CA 9532
*Secure drop slot located to the left of the front doors at City Hall 352 5th Street.*Toll-Free: 1-877-309-9310
*Online: https://www.officialpayments.com/ (LOCAL PAYMENTS ICON) **Payments may take 3-5 business days to post. Dont use when it's close to water shut-off day! PLEASE NOTE - Due to our recent utility billing software conversion balances are not up to date on Official Payments. Please contact City Hall for more information (209) 854-6471.
A $25.00 charge will be imposed for all checks returned by the bank. All returned checks must be paid to the City by cash or credit card. Any returned checks not paid by the deadline may be subject to to immediate water disconnect.
How do I stop service?
Please contact City Hall to let them know the last date of service and a fowarding address. The water will be turned off on the date requested and final bill generated. If applicable, the deposit will be applied to the final bill. If a credit remain, a check will be issued at a later date. If applicable, the deposit maybe transferable to a different address within the service limits.
Gilton Solid Waste is contracted by the City of Gustine to provide garbage service to our customers. All calls regarding garbage service can be made to Gilton Solid Waste at 1-800-894-8980 or City Hall at 209-854-6471.
Residential Garbage Collection in the City of Gustine includes one black container for refuse (household garbage) and one green container for garden refuse and paper-based recyclables.